Shipping policy
Shipping Origin
All orders are shipped from Ontario, Canada.
Order Processing Time
All orders are processed within 0-1 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few additional days. In such cases, we will notify you by email.
Shipping Destinations
We currently ship to:
- Canada
- United States
For international shipping inquiries, please contact us before placing an order.
🇨🇦 Canada Shipping
Standard Shipping
Estimated delivery: 2–6 business days
- Orders under $99 CAD: $9.99 CAD shipping fee
- Orders $99 CAD and above: Free Shipping
Express Shipping
Estimated delivery: 1–3 business days
- Flat rate: $19.99 CAD
🇺🇸 United States Shipping
Standard Shipping
Estimated delivery: 3–7 business days
- Orders under $149 USD: $9.99 USD shipping fee
- Orders $149 USD and above: Free Shipping
Express Shipping
Estimated delivery: 3–5 business days
- Flat rate: $24.99 USD
U.S. Customs Duties & Import Fees
Orders shipped to the United States may be subject to applicable customs duties, tariffs, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product price unless otherwise stated at checkout.
If duties must be prepaid before shipment, MELab will contact the customer with the applicable amount and payment instructions before the order is shipped. The order will only be shipped after the required duties have been paid.
Shipping Carriers
We use a combination of trusted carriers including:
- Canada Post
- UPS
- Purolator
- USPS (for U.S. deliveries)
Final carrier selection is based on cost, speed, and destination.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for the tracking number to become active.
Delays & Exceptions
Shipping times are estimates and may be affected by:
- Weather conditions
- Carrier delays
- Peak shopping seasons
- Customs processing (for U.S. orders)
Customs, Duties & Taxes
For international shipments (if applicable), customs duties, taxes, and import fees are not included in the item price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for:
- Orders delivered to an incorrect address provided by the customer
- Packages returned due to incomplete or incorrect address information
Additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed:
- Please contact us at support@melabonline.com
- Include your order number and tracking information
We will work with the carrier to investigate and assist you as quickly as possible.
Damaged Items During Shipping
If your order arrives damaged:
- Please contact us within 48 hours of delivery
- Provide clear photos of:
- The damaged item
- The packaging
We will evaluate the issue and arrange a replacement or solution where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at: support@melabonline.com.