Refund policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy below.

1. 14-Day Return Window

Customers may request a return within 14 days from the date of delivery by contacting us for a Return Merchandise Authorization (RMA).

To be eligible for a return:

  • Items may be opened for inspection but must be returned in like-new condition, with no significant signs of use, wear, damage, or modification.
  • All original packaging, accessories, cables, manuals, and documentation must be included.
  • Proof of purchase or a valid MELab order number is required.
  • Items must meet all other eligibility requirements outlined in this policy.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or modified products, including lubed switches and modified keyboards
  • Gift cards
  • Clearance, open-box, or final sale items
  • Promotional bundles specifically marked as Final Sale

Any applicable return restrictions will be disclosed on the product page or at the time of purchase.

3. Damaged or Defective Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or has a functional issue such as unresponsive keys, connection failure, or PCB issues, please contact us within 7 days of delivery.

We will evaluate the issue and, if approved, offer an appropriate resolution, which may include a replacement or refund.

For approved defective or damaged product claims, MELab may provide a prepaid return shipping label or otherwise cover the return shipping cost.

4. Return Process

To initiate a return, please contact us at support@melabonline.com and request a Return Merchandise Authorization (RMA).

If your return is approved:

  • We will provide return instructions and the appropriate return address.
  • Returns must be sent by mail unless otherwise instructed by MELab.
  • For standard returns, including change-of-mind returns, customers are responsible for arranging and paying for return shipping.
  • A prepaid return shipping label may be provided by MELab for approved defective or damaged product claims.
  • Returns sent without prior authorization may not be accepted.

We recommend using a trackable shipping service when returning an item. MELab is not responsible for return packages lost or damaged in transit when the customer is responsible for return shipping.

5. Return Shipping Costs

Change of Mind:
Customers are responsible for return shipping costs and for arranging the return shipment.

Defective or Damaged Products:
Return shipping may be covered by MELab for approved defective or damaged product claims.

Restocking Fee:
MELab does not charge a restocking fee for eligible returns.

Original shipping charges are non-refundable unless otherwise required by law or the return is the result of an error by MELab.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received, inspected, and approved.

Please note that your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@melabonline.com.

7. Exchanges

MELab does not offer standard exchanges for change-of-mind returns.

If you would like a different product, color, model, or variant, please return the eligible item in accordance with this policy and place a new order.

For approved defective or damaged products, MELab may offer a replacement as part of the resolution process.

8. Contact Us

For return, refund, or defective product inquiries, please contact:

MELab
Email: support@melabonline.com

Please include your order number and a brief description of your request. For damaged or defective products, photos or videos may be requested to help us evaluate the issue.